Refund Policy

You may request an exchange or refund on your purchase by retaining your Invoice or Receipt.

Please contact us at marketing@hchd.com.au should you wish to make an exchange or obtain a refund. There are no refunds or exchanges on Sale products, Helmets, head-wear items and other items as detailed below.*

To be eligible for a return, your item must be unused and in the same condition that you received it, in original packaging with all tags still attached. You will need to obtain a proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.

If you are approved, your refund or store credit will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will be refunded for the item(s) purchased only, not shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you wish to return an item because you have changed your mind, we will offer you an exchange or refund if;

  • You return the item within 28 days of purchase
  • You produce the original online invoice

The item is in resalable condition including;

  • All provided instruction manuals and accessories
  • The product is unworn, unused, unopened, has not been fitted and is in its original condition.
  • Any labels (sewn-in or tags) are still attached
  • In the case of electronic equipment, the original security seal or shrink wrap is intact
  • Footwear must be returned with its original, undamaged shoebox and must be shipped in a separate box. 

    If you have changed your mind about an item, all return shipping charges are the responsibility of the customer and you will receive a store Credit Note.

    *Goods on which a change of mind return is not available are as follows;

    • Helmets, Headwear, Face Masks, Headsocks and Tubes
    • Underwear
    • Swimwear
    • Sale items

    These items can be returned if they are faulty.

    We will accept returns and provide you with an exchange or refund where:

    • The product is faulty or damaged
    • The product is not fit for its intended purpose